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Dumb question: How can a computer manufacturer troubleshoot a laptop if the hard drive is encrypted?

Friday 5 May 2017 @ 11:44 pm

After more than 20 hours of technical support efforts via phone and remote login they came up with the … Given that the hard drive is encrypted with my Windows password/fingerprint, how can it be debugged? The touchscreen, trackpad, Bluetooth, WiFi …

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